Privacy Policy

Introduction

MLS Pipeline ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Canva integration service for MLS organizations.

Information We Collect

MLS Data

We retrieve MLS data directly from your organization's IDX feed when authorized members request it through the Canva app. This includes:

• Listing information (all available IDX fields)
• Agent profile information (including membership status)
• Office and brokerage data

We temporarily cache MLS data to improve performance and reduce load on MLS systems. Additionally, we retain records of data access for analytics and monitoring purposes as described in the Usage Analytics section below.

Authentication Data

We store minimal authentication data to link MLS members with their Canva accounts:

• MLS member ID
• Canva user ID
• Canva brand ID
• Account linking details

Usage Analytics

We collect detailed usage data for your MLS organization's analytics dashboard, including:

• Individual member activity and session data
• Specific listings accessed by each member
• Timestamps and frequency of app usage
• API call details and performance metrics
• Error logs and system diagnostics
• Cache hit rates and response times

This data is searchable by member ID and listing ID, allowing your MLS organization to monitor individual usage patterns and system performance.

How We Use Your Information

• To provide and maintain the MLS Pipeline service
• To authenticate and authorize member access
• To display real-time MLS data in Canva
• To provide analytics and reporting to your MLS organization
• To improve and optimize our service
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• Secure authentication protocols
• Regular security audits and updates
• Access controls and permission management
• Compliance with MLS data security requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

• With Your MLS Organization: Usage analytics and adoption metrics
• With Canva: Only as necessary to integrate MLS data into the Canva platform
• With Service Providers: Third-party vendors who assist in providing our service (under strict confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Disconnect your Canva account from your MLS member ID
• Object to certain data processing activities

To exercise these rights, please contact your MLS organization's administrator or email us at privacy@mlspipeline.com.

Data Retention

We retain authentication and analytics data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@mlspipeline.com
Address: Capstone PropTech LLC (DBA MLS Pipeline)
328 E. Grand Canyon Dr
Meridian, ID 83646